Outsourced Switchboard
Maintaining a reputation like yours is how we've built ours
Exceptional businesses, including Magic Circle law firms and leading brands, outsource their switchboard to Moneypenny.
We give you dedicated receptionists, on hand 24/7, to look after everything your in-house team does and more. Their can-do attitude and attention to detail delivers outstanding service to your customers and staff, and significant cost savings for you.
Reduce costs without compromising your caller experience
Moneypenny's reputation for high quality outsourced call handling makes us the #1 choice for businesses and organisations across all sectors. We invest in our people, giving them world-class training and support to ensure they exceed your service expectations. We also superpower them with technology, allowing us to integrate with all of your named applications for a seamless customer experience. Whether you're looking for fully outsourced provision, overflow support to reduce call waiting times, or you just want a completely fresh take on the way you’re doing things currently; talk to us. No other provider has the experience, people or artificial intelligence (AI) technology to match the level of sophistication and cost-savings we will bring to your switchboard.
Your own 24/7 team of dedicated receptionists
Overflow support or fully outsourced provision
Instantly scalable to meet demand
Calls transferred to your team wherever they are
Fully integrated with Microsoft Teams to support hybrid working
We’re the UK’s leading and most trusted provider to businesses of all sizes
Benefit from the very latest technology
RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.
World-class
capabilities
The latest customer contact innovations for you to enjoy without any investment
Unique call software
All developed in-house to block cold callers and recognise VIP & repeat customers
Speech
recognition
Save up to 80% on switchboard costs by allowing certain callers to route themselves
Online
portal
Audit a goldmine of management information to help improve your customer journey
Hear our people in action
Outsource your customer service for complete multichannel support
Create the ultimate service experience for your customers with the help of your very own Bespoke Customer Team based at Moneypenny. We give you individuals dedicated to your business, on hand to manage some or all of your communication channels 24/7. Benefit from the very latest in integrations, combined with exceptional people, hand-picked for the heart and warmth they’ll put into every conversation on your behalf.
About us
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world's leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly around the clock in our UK head office
Collaborating with
Request a tailored quote for your business today
Provide us with a few details and we’ll contact you to explain how our Outsourced Switchboard solution will work for your business. Alternatively, call 0333 202 1005 to find out more.