Bespoke Customer Support Teams | Moneypenny

Bespoke Customer Support Teams

Extraordinary people delivering customer service provision exclusively for you​

We hand-pick five, ten, even as many as thirty customer service agents to represent you 24/7, logging into your own systems to answer calls and emails, respond on social media, manage your live chat, process orders, take payments and more. ​

Fully outsourced or there to complement in-house resource
End-to-end customer journey management​
High volume customer contact resolution​
24-hour availability and dispatching​
Why we’re not your standard BPO provider

Tailored solutions to achieve every business objective

Property
Franchise

Delivering full customer service to help this national network grow faster​

Full use case
Engineering

Overseeing emergency call-outs and more for this national contracting business​

Full use case

Let's scope out your vision together

Submit your details and we'll be in touch right away to schedule some time with you to hear all about your objectives and requirements.

No. of Employees:

Niche, personal and exceptional at what we do​

Moneypenny is not your usual BPO provider. We pride ourselves on being niche, bespoke and capable of offering something very unique. We support leading brands across a wide range of industries who never thought they would be comfortable with outsourcing, but who now can’t imagine having anyone other than us representing them.

Meet some of our people
Book a call with us today

Message from our CEO

“We work hard to gain your trust”
Watch Joanna Swash, Moneypenny’s Group CEO, as she explains why our Bespoke Customer Teams solution is something no other provider can replicate.
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Client spotlight

“We’d absolutely recommend Moneypenny”
Watch Nick Neill, EweMove’s Managing Director, explain why Moneypenny’s support is critical to their operation.
Play video

We cherry-pick people to match your brand​​

Our 1000-strong team means we can hand-select individuals from our wider agent population and bring them up to speed with how you like to work in lightning fast time. This agility and approach means you enjoy a Bespoke Customer Team of people who understand your objectives and complement your brand to the letter.​​​

“In my head I work for EweMove, not Moneypenny. I can’t imagine working for anyone else but them.”​

Stephen, Bespoke Customer Team agent

7 years

“I truly feel like part of the Enerveo team. The only difference is, I’m based here at Moneypenny.” ​

Taylor, Bespoke Customer Team agent

2 years

“My job is so rewarding. I love knowing that I can make a real difference to someone’s day.”​

Lucy, Bespoke Customer Team Leader​

13 years

“I feel proud to represent such an established brand. I come into work every day with a smile on my face.” ​

Mel, Bespoke Customer Team Leader​

8 years​​​

We provide our team with the best equipment​

JabraTM headsets​

Complete with sound cancelling technology and red/green light availability to eliminate interruptions​.​

Dual monitors

Widescreen set-ups allow for multi-platform viewing at any one time.​​​

Individual laptops

High-quality laptop provision facilitates a hybrid working model if ever required.​​

Microsoft Licenses​​

Access to full Microsoft Windows 11 suite and all the associated software as standard.​​

Here to help you every step of the way​

We create a solution that works for your business within a timeframe your whole team is comfortable with. ​

1

Understand your requirements​

We have a chemistry session, either over the phone, by us visiting you (and meeting your team) or by you coming to Moneypenny, so you can get a true feel for who we are as a business.​

UK Office

2

Scope out your ideal journey​​

Together, based on your current challenges, budget and timings, we work up the ideal solution. If you’re here with us, sit with one of our Bespoke Customer Teams and listen to them in action.​​

Man Smiling

3

Assemble your brand-new team​​​

Based on everything we know already, your Bespoke Customer Team of people are cherry-picked from our existing agent population. They follow your preferred training plan to understand your customer journey and SLAs. ​​

People Smiling

4

​Begin testing​​

We undertake technical & system testing, as well as internal role-play, to ensure we’re all confident before going live. Your Key Account Manager agrees a reporting and review schedule to meet your needs. ​​

Mike & Abbie

5

Move forward together​​​

We’re in constant contact, making sure everything is being handled as planned. Thereafter, ongoing monitoring, quality assurance and account catch-ups kick in.​​

People

ESG: doing the right thing​

Like many other businesses, Environmental, Social,​ and Governance (ESG)​ are a widely held set of​ standards that we use​ as a framework to improve​ our business: ​

Download our ESG Principles

We promise:

Fair salaries (no zero hours contracts)​
Pension contribution​​
Career progression​
Health and wellbeing support​

And lots more.​

E

Environmental

Minimising the impact of our business on the environment​

S

Social

Nurturing a unique workplace culture of happiness

G

Governance

Maintaining a comprehensive suite of governance policies​

Download our ESG Principles

We promise:

Fair salaries (no zero hours contracts)​
Pension contribution​​
Career progression​
Health and wellbeing support​

And lots more.​

Let's get talking​​

Samantha Jones

Schedule a call with Samantha Jones, our Commercial Director for Bespoke Customer Teams, and start your outsourcing journey together.

Alternatively, give us a call on 0333 202 1005.​

No. of Employees: