Answering Services For The Property Industry | Moneypenny

Property Answering Services

Tailored services for the property sector

Thousands of property businesses use us because we have a proven track record of securing every lead and exceeding customer expectations with our cost-effective answering solutions.

Telephone Answering

A dedicated receptionist to answer the calls you can't get to

Live Chat

Outsource some or all of your chats to trained agents

Outbound Calling

Experienced people to qualify prospects and make follow-up calls on your behalf

Call Handling

Straight message taking and call transfer delivered by our brilliant team



Venn Comm Shadow

Proud to work with the property industry's leading brands

Capture every opportunity in the most cost-effective way possible

Your UK-based, hand-picked receptionist is on hand whenever you need


The right receptionist from our specialist property team

After all, they're going to be a key part of your business

Scaleable support in line with demand

Remain agile and manage costs with flexible support as and when you need it

Reduce ‘the noise' so you can focus on selling

Keep your core team working efficiently without distraction, we'll look after the rest

Be open around the clock

Capture new enquiries in your sleep as we're here for you 24/7

Grow faster & drive more enquiries

Gain a competitive edge by capturing more new business & providing a better service

Telephone Answering

Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for thousands of businesses just like yours, and based within our specialist property team, they know the industry inside out and understand the value in every call. Briefed by you on your business, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your customers with every interaction.

Maximise every

Capture every lead by always being available


Operate a seamless and efficient business whilst keeping overheads to an absolute minimum

Look more

Smarten up your front of house and ensure outstanding service delivery

Free trial available
Chat Property

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of

41% of chats result in a new enquiry

Win new
customers faster

Proven to generate 6x more engagement with website visitors

Satisfy your

Homebuyers are increasingly expecting chat to be available on your website

Free trial available

Outbound Calling

Whether it's qualifying prospects, arranging viewings or valuations, following up on appointments, reaching out to historic customers or keeping in touch and maintaining relationships with existing customers, trust us to represent your business perfectly.

Fully briefed by you, we will display your branch telephone number when dialling to guarantee a seamless and consistent service with every call.


Let us pre-qualify prospects on your behalf leaving you and your team to focus on the hottest leads


We'll pick up your website and portal leads right away keeping you one step ahead of competitors

customer loyalty

Our team will keep in touch with your existing and historic customers so you can put your energy into driving new business

Thousands of UK businesses on board

Request a callback now to get a tailored quote, simply provide us with a few details and we'll call you right away.

No. of Employees:

Alternatively, call us on 0333 009 8321. We love to talk.

Receive calls from us seamlessly into Microsoft Teams

Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.

Caller rings to speak to a member of your team

We answer

We read your Teams status to see if you're available

The call is seamlessly transferred

Trusted by 2,500 property companies

Ewemove Logo
Urban & Rural Logo
Stenprop Logo
Cameron Homes Logo
ISG Logo

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 120-strong property team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.

Moneypenny's UK head office: the place all of our receptionists call home.

What our clients say

Client spotlight

Nick Neill, Managing Director at EweMove Sales and Lettings, shares how Moneypenny’s support is critical to the franchise’s operation - including their head office and individual franchisees - and ensures exceptional service delivery around the clock.


Get your quote today

You could be briefing your Moneypenny Receptionists today. Call 0333 009 8345.

No. of Employees:

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • Dedicated support to the property sector for 12 years