Health & Care Answering Services
Tailored services for the health & care sectors
Hundreds of health & care providers use us because we have a proven track record of securing more new enquiries and exceeding service expectations with our professional, discreet and scalable answering support.
Proudly partnered with
Trusted by hundreds of health & care businesses like yours
From private hospitals and clinics to care homes and providers
The very best people to support your callers and website visitors
Rely on professional, UK-based receptionists from our specialist healthcare team
All familiar with industry terminology and experienced in handling sensitive enquiries
Capture every new patient enquiry
No more missed opportunities, and a better service experience
Be available around the clock
Supporting you 24/7, including out of hours, over weekends and bank holidays
Grow your business with scalable support
Helping you remain agile and manage costs with flexible support as and when you need it
Relieve the pressure on your core team
Working without distraction allows them to focus on providing exceptional care
Telephone Answering
Ready and waiting to answer your calls are your professional and discreet Moneypenny Receptionists. The front line for hundreds of businesses just like yours, they know the health and care sectors inside out and handle every call with empathy and understanding. Briefed by you, they’ll get to know how you and your team like to work, answering calls exactly as if based in your business and impressing callers with every interaction.
Maximise every
opportunity
Capture every enquiry by always being available
Stay
agile
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Look more
professional
Smarten up your front of house and ensure outstanding service delivery
Live Chat
Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of
competitors
35% of chats resulting in a new enquiry
Win more new patients
Proven to generate 6x more engagement with website visitors
Satisfy your
audience
Browsers are increasingly expecting chat to be available on your website
Get your quote from the UK’s #1 provider today
- The very best people & technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Receive calls from us seamlessly into Microsoft Teams
Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.
Caller rings to speak to a member of your team
We answer
We read your Teams status to see if you're available
The call is seamlessly transferred
The home of passionate & can-do people
We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 50-strong healthcare team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.
Moneypenny's UK head office: the place all of our receptionists call home.
FAQs
Get your quote today
You could be briefing your Moneypenny Receptionists today. Call 0333 009 8345.
Solutions for small & large businesses
24/7 provision available
Innovative tech for seamless working
Dedicated support for the health & care sectors