Telephone Answering Service For Small Businesses | Moneypenny

Telephone Answering Service

Telephone answering so good your callers will think they're talking to you

The only provider who can truly say we’re a seamless extension of you and your team. Not only do we give you a dedicated PA to work exactly as if based in your business, but our proprietary technology allows us to look after calls as confidently and knowledgeably as you.

Here’s why our telephone answering service is different

Here’s why our telephone answering service is different

Brilliant people

Brilliant, UK-based people you’d happily employ yourself

Bespoke software

Bespoke call handling software so we sound exactly like you


A perfected, one-of-a-kind call answering environment

Answering solutions from just £49 per month

We have a range of answering plans to fit your exact needs, which is why we recommend experiencing our full service free for a week. Understand the true value of your calls and features you need, so you can make an informed decision about using our service beyond your trial.

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Brilliant people recruited for attitude

  • Cherry-picked to work for us
  • Trained to a world-class standard
  • Matched to complement you

Our rigorous recruitment and training process ensures our people all know how to deliver outstanding service. So we can ensure this happens on every call, our PAs sit in teams of five, meaning someone else familiar with your business is always on hand if your PA is already on the phone to one of your customers.

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Just some of our fantastic PAs

Anyone can pick up a phone. How we answer your calls is completely unique.

How we know the call is for you

The moment a call comes through, your company information presents automatically to your PA here at Moneypenny so they have everything at their fingertips, ready to take a call exactly as if based in your business and just as knowledgeable as any member of your in-house team.

We can tell if they’ve called before

If the person ringing has called before, our technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.

We're able to have a free-flowing conversation

Your address, directions, products details - anything you deem important is all there so your PA can have a more informed, natural conversation with your caller - who thinks they’re talking to you because we never limit the conversation to suit a predetermined template.

We know your team's real-time availability

Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.

We carry out the necessary steps to complete the call

Your PA is able to send pre-qualified enquiries directly into your CRM or book appointments. Unlike a traditional receptionist, our technology allows them to transfer calls to you in-office or at home e.g. via Microsoft Teams; if you’re unavailable they’ll send a message by email or text (you choose).

Impressed with our Telephone Answering Service yet? Listen to us in action:

Red carpet treatment for a new opportunity
Greeting a repeat caller
Filtering out an unsolicited cold caller

Real caller conversations with names & information anonymised for data protection purposes

Telephone answering integrated with all your software favourites

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A home built specifically for answering calls 24/7

Officially opened in 2017 by His Majesty the King, our home is a purpose-built, architecturally award-winning building with many sustainable measures incorporated into its construction. As the perfect environment to answer calls, everything from the design of our desks to the materials we’ve used are geared around delivering a seamless experience for your callers with zero background noise. It’s an extraordinary place for our people to work in.

  • Sound absorbent materials throughout
  • The best Jabra headsets & tech equipment
  • Collaborative honeycomb desk layouts
  • Natural light levels across every floor
  • Lots of human touches including a gym & pub
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An award-winning culture as voted for by our team
Great place to work
WOTY - Gold Award


Request pricing and start trial

Next steps:

  • Request pricing
  • Try us FREE for a week
  • Make an informed decision
  • Keep your Moneypenny PA

You could be briefing your Moneypenny PA today.

Call us on 0333 009 8325.

No. of Employees: