Large Business Answering Services
We're obsessed with the detail, that's what makes us different
Delivering brilliant outsourced customer communications on behalf of clients every time, is what we do. We offer full switchboard, live chat and customer service solutions; people & teams briefed by you to look after every interaction as if they were our own.
20m customer contacts handled annually
The world's leading outsourced communications provider
In the global outsourcing space, no one approaches 24/7 communications in the same way as Moneypenny. Our people enjoy an award-winning culture, which we invest in continuously so they're inspired to exceed the expectations of our clients and their customers every single day. Similarly, our IT team is capable of creating bespoke integrations to ensure a seamless flow of information into your customer data platforms, enabling our team to deliver cutting-edge call handling, live chat, social media messaging & fully outsourced customer service provision. Choose to work with us as a large business and you'll enjoy a tailor-made solution perfectly arranged to surpass your service and budget requirements.
Outsourced Switchboard & Virtual Receptionist
We offer teams of dedicated Moneypenny Receptionists, as well as leading voice technology. Choose a 100% people-based service, 100% digital, or something in-between. We will act as either overflow support for your in-house call handling team, or become your 24/7 fully outsourced switchboard provision.
Scalable support when you need it
Cover lunchtimes, staff holidays and sickness for less
Optimise your switchboard
Reduce call waiting times by supporting your in-house team when it's busy
Ensure consistently high service levels - day or night
Managed Live Chat
Live Chat is an exceptional tool that turns website visitors into customers. Our gold standard software can be used either by your in-house team, with chats overflowing to Moneypenny at busy times and out of hours; or as a fully outsourced service managed by us on your behalf.
Capture more leads
Get browsers to the right place, faster
Deliver better service, 24/7
Proven to generate 6x more engagement with website visitors
Improve team efficiency
Free up your team to deal with more complex leads
Bespoke Customer Teams
Create the ultimate service experience for your customers with the help of your very own engagement team based at Moneypenny. We give you individuals dedicated to your business, on hand to manage some or all of your communication channels 24/7. Benefit from the very latest in integrations, combined with exceptional people, hand-picked for the heart and warmth they’ll put into every conversation on your behalf.
Optimise your communications
With multi-layered support across phone, email, live chat, social media and more
Gain one reliable
We’ll match you with individuals who we know will complement your business
Ensure consistently high service levels - day or night
Solve your biggest business challenges
Reduce your operating costs
Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand
Our support expands or contracts in real-time to match your business needs
Improve the customer journey
We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources
Give management back their time and repurpose staff to focus on more productive, business-critical duties
Gain an immediate business continuity plan
Meet agreed SLAs and gain peace of mind your business is protected against the unexpected
Receive calls from us seamlessly into Microsoft Teams
Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.
Caller rings to speak to a member of your team
We read your Teams status to see if you're available
The call is seamlessly transferred
Benefit from the very latest technology
RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.
The latest customer contact innovations for you to enjoy without any investment
Unique call management software
All developed in-house to block cold callers and recognise VIP & repeat customers
Link leading platforms with ours so we have access to real-time team availability
Save up to 80% on switchboard costs by allowing certain callers to route themselves
Audit a goldmine of management information to help improve your customer journey
Access to leading CRM platforms to manage enquiries and existing customers
The Moneypenny Difference
Our team quickly becomes a seamless extension of yours
We make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they'll truly reflect how you want to speak to customers.
Widespread employee loyalty means you're getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.
Our extensive training programme gives our people the confidence to let their personalities shine through and always use their initiative, meaning every customer conversation is handled with consistency and care.
Agile outsourcing for businesses who want to adapt fast
In today's world, businesses like yours are realising that strategically partnering with specialists to gain a competitive edge, access burgeoning markets, or capitalise on new opportunities, are critical to future success.
What our clients say
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
members of our team voted us a Great Place to Work
calls & chats looked after on behalf of sole traders to global enterprises
the world's leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly around the clock in our UK head office