Legal Telephone Answering Services | Moneypenny

Legal Answering Services

Tailored services for the legal sector

As the leading provider to the legal sector, our 95-strong team of dedicated legal receptionists answer over 2 million calls and chats annually for 1000+ UK law firms, including many of the Top 200.

Outsourced Switchboard

A team of dedicated receptionists looking after some or all of your calls 24/7

Managed Live Chat

Start engaging with browsers and convert simple questions into valuable enquiries

Outbound Calling

Maximise every lead whilst easing the pressure on your law firm

Venn Comm Shadow

Reduce costs without compromising client experience

We understand how to support your firm, whatever you’re looking for.

The right receptionist matched with you from our specialist legal team

All experts in the legal sector, many have experience of working in firms themselves so they know exactly how to represent your brand

A provider you can trust who's integrated with all your software favourites

Expect to gain a commercial partner, working with the industry's leading diary and lead management platforms, to ensure we're the best in the business

Scalable support in line with demand

Remain agile and manage costs with flexible support as and when you need it

Reduce ‘the noise’ so you can focus on clients

Keep your core team working efficiently without distraction, we’ll look after the rest

Grow faster & drive more enquiries

Gain a competitive edge by capturing more new business & providing a better service

Trusted by the UK’s biggest and most respected law firms - including four of the Magic Circle

By working with us, you’re buying innovation & expertise

There’s a reason we’re the #1 choice for law firms when it comes to outsourced communications. With over a decade working within the legal sector, no other provider has the experience, quality of people or innovative technology to match the level of sophistication and cost savings we will bring​ to your firm.

69% of firms say the phone is still their biggest channel with 38% resulting in a new lead

Demand for Live Chat has increased by 115% post-pandemic and 30% of clients now expect to see a chat facility on your site

46% of chats and 26% of calls take place out of hours

Outsourced Switchboard

Outsourced Switchboard from Moneypenny provides you with experienced legal receptionists, on hand 24/7, to look after your calls on either an overflow or fully outsourced basis.

Ideal for

  • Ensuring a superb first impression
  • Reducing costs and fixed overheads
  • Supporting hybrid working

How it works

This flexible and scalable service provides capacity to easily manage sudden peaks in activity without the associated overheads, and ensures an enhanced caller experience. We’ll work closely with your firm to provide a seamless transfer and can even discuss alternative ways of managing call volume to reduce pressure on your in-house team without compromising service.

Why is it right for my firm?

Scalable support when you need it

Instant cover for lunchtimes, staff holidays and sickness

Drive greater efficiencies

Streamline your provision whilst reducing call waiting times

Impress clients

Ensure consistently high service levels - day or night

Chat Legal

Live Chat

With people now more comfortable using digital channels than ever before, Live Chat is ready and waiting to help you capture more enquiries and exceed clients’ expectations. Fully customisable, our complete people and technology solution offers existing clients and prospects, who may not reach out via traditional methods, an instant, discreet and convenient way of contacting you.

Ideal for

  • Generating more leads from your website
  • Extending your virtual opening hours
  • Answering FAQs

How it works

Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest. We will send messages to different teams (e.g. new enquiries to sales inbox) ensuring a prompt and appropriate response every time.

Why is it right for my firm?

Cater to every need

Offer a more accessible channel for prospects to engage with you

Win new clients faster

Proven to generate 6x more engagement with website visitors

Keep up and stay relevant

Join the growing number of firms with live chat on their website

Outbound Calling

Focus solely on the things only you can do and leave the time-consuming task of contacting and warming up leads to us. Whether it’s pre-qualifying prospects, providing tailored quotes, arranging appointments or reaching out to historic and existing clients, trust us to represent your firm perfectly.

Ideal for

  • Pre-qualifying claims management enquiries
  • Converting conveyancing leads - in partnership with Perfect Portal
  • Updating wills & probate information

How it works

Acting as a seamless extension of your firm, your dedicated Outbound agents will nurture leads to the point of conversion, leaving your fee earners free to focus on delivering their expertise.

Why is it right for my firm?

Get ahead of competitors

Capture opportunities before they enquire with other law firms

Save valuable time

Give your advisors the freedom to focus on completing cases and leave the rest to us

Increase client engagement

With a programme of regular and proactive contact

Join the 1000+ firms already on board

Request a callback now to receive more details on how we can support your firm and provide a tailored quote.

No. of Employees:

Alternatively, call us on 0333 009 8321. We love to talk.

Receive calls from us seamlessly into Microsoft Teams

Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.

Caller rings to speak to a member of your team

We answer

We read your Teams status to see if you're available

The call is seamlessly transferred

Proudly partnered with

Law Net Logo
Law Firm Marketing Club Logo
Northern Legal Alliance
Women in Residential Property Logo
Leap Logo

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 95-strong legal team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your firm, we'll treat it like our own. We won't let you down. We will make you shine.

Moneypenny's UK head office: the place all of our receptionists call home.

What our clients say


Put the legal industry’s leading provider in your corner

You could be briefing your Moneypenny Receptionists today. Call 0333 009 8345.

No. of Employees:

  • Solutions for small & large firms

  • 24/7 provision available

  • Tech-enabled for remote working

  • Dedicated support for the legal sector