Payment Taking

Secure payments taken over the phone for you

Let us take payments directly from your callers, from deposits and invoices to gift vouchers. Our expert Moneypenny PAs handle transactions instantly and securely, so your customers never face delays and your team is free to focus on their work.

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How it works

Secure payments taken over the phone for you

Your payments are in good hands with our brilliant team of PAs

Every payment completed securely and PCI-compliant

Seamless working with most virtual terminals and systems

A smooth and professional customer experience every time

Common payment taking use cases

Invoices

Collect income for anything chargeable, from maintenance bills to professional service fees, to reduce payment chasing.

Deposits

Secure more business in the moment for beauty treatments, restaurant bookings, venues, entertainers and more.

Gift vouchers

Boost gift voucher uptake with the ability for callers to secure their request over the phone in real time.

Down payments

Be ready to capture reservation fees (new-build homes or rental properties etc.) whenever it's convenient for callers.

Card guarantees

Have card details confirmed and held securely to protect your business against late cancellations or no-shows.

How our Payment Taking Service works.

Moneypenny PAs will answer your inbound calls

With all your company information at our PAs fingertips, we have natural free-flowing conversations with your callers and identify the ones where payment is required.

During calls

By using your virtual terminal link, we access your preferred system and securely take payments on your behalf, ensuring a smooth customer experience.

Secure payments taken from callers

You have a record of every payment taken within your system, along with a confirmation message from us, so your team has everything they need in real time.