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Outbound Calling

Your leads & data lists in our capable hands

Save your team valuable time and gain additional revenue with our people managing your inbound leads and mining existing data on your behalf. Representing your business perfectly, our team of experts are on hand to follow up on new enquiries, contact your current & historic database, book appointments, take payments and more – leaving you with a healthier lead conversion rate and happier customers.

How it works

Gain more time and convert leads faster

Impressing your customers on every call, our brilliant experts will manage leads and data on your team's behalf with the same care and attention as they would.

Give yourself
a competitive edge

We’ll contact new leads straight away, qualifying them before they look elsewhere and providing a great first impression of your business.

Benefit from
qualified data

Customisable pre-qualifying questions provide you with all of the detail you need to convert more enquiries quicker.

Increase
customer loyalty

We'll create a regular programme of contact by reaching out to existing and historic customers, making anniversary calls and gathering feedback.

Focus on what
you do best

With our team on hand to manage these repetitive tasks, you'll free up internal resource and gain time to concentrate on other responsibilities.

How it works

Tell us your requirements

Whether it's focusing on following up new leads, booking appointments on your behalf, warming up old data or any other task you need support with, brief us on how you'd like us to do so. We'll also chat through things like data security, system access and organise any training for our team if needed.

Share your leads and data with us

Thanks to our integration capabilities, we’ll access your database wherever it's stored and follow up inbound leads in your inbox or CRM system. We can even do this via phone or live chat if you currently use us to look after these channels as well.

Let us get to work

Your Outbound agent – who we've selected for your business – will handle leads and data as instructed. Any leads that have been qualified and progressed to the next step will be updated in your CRM or data sheet, or we can email the lead directly to you, so your team can take it from there.

Get your quote

We’ll base your quote on the number of hours you require. Simply provide us with a few contact details and we’ll call you back right away.

Name

Company name

Telephone

No. of Employees:

1-20

21-100

101-250

250+

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 009 8321. We love to talk.

Discover our sector specialisms

For law firms

We've partnered with Perfect Portal to offer any firms already using the platform a seamless outsourced solution to manage your conveyancing leads. You'll have flexible support on hand to qualify and convert enquiries, leaving your in-house team with new clients ready to advise.

Find out more

For estate agents

If you're an Area user, link your Moneypenny service with the platform and let our experienced agents handle both inbound and outbound calls on your behalf. Be confident that your customers are treated like gold and your in-house team are always putting the most valuable leads first.

Find out more

Client spotlight

“All leads are now followed up in a timely manner”

Business challenge:

“We receive a lot of enquiries each day, particularly for conveyancing. This was taking up valuable time for our staff and sidelining their other duties. Some calls could take five minutes and others up to an hour. I thought about hiring someone to make these calls, but instead asked Moneypenny.”

Solution:

“Moneypenny happily stepped in to help so we now use experienced agents from their Outbound Team, dedicated to picking up and qualifying our leads. Outbound Calling from Moneypenny has ensured every lead is contacted and made to feel valued – exactly what we wanted to achieve.”

Result:

“In our first month of using the service, we saw a 13% conversion rate in leads called, which is amazing. Moneypenny has freed up a lot of time for our admin staff, and taken the pressure off following up leads as soon as they come in. Their service is really impressive – try it for yourself.”

Pritpal Chahal

Solicitor & Practice Manager

The Moneypenny Difference

Our team quickly becomes a seamless extension of yours

Hand-picked people

We make a point of recruiting for attitude, providing agents who quickly get to know your business, so you can be sure they’ll truly reflect how you want to engage with customers.

UK-based

All Moneypenny agents are based in our award-winning headquarters, where they work in small teams of four alongside Key Account Managers, on hand to advise on all aspects of your service.

World-class training

With a wealth of knowledge and experience in call handling and CRM integration, our team will intuitively apply best practice - bringing a smile to every conversation they have on your behalf.

FAQs

: You'll talk us through everything we need to know about your business during the Welcome Call. This is our opportunity to familiarise ourselves with how you like to work and clarify the information you need us to gather from your customers.
: Your Outbound agent will be in regular contact to keep you updated on how well they’re doing with the brief you’ve provided. At the end of every month you will receive a highly-detailed report, giving you lots valuable insight on conversion rates and overall campaign success.
: All of our Outbound Calling schemes of 100 hours or less have a minimum contract length of three months and require three months' notice to close your account from the date of your next invoice (with the exception of schemes below 50 hours, which require only one month's notice to close your account). Our larger schemes (100 hours and above) require a 6-month commitment and three month's notice to terminate.
: Absolutely. We understand that your requirements may change from time to time, which is why we’re happy to accommodate any adjustments you need to ensure we get the best possible results for you.
: With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after leads.
: Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step.