Legal Answering Services
The way leading law firms are delivering their client experience
Hundreds of firms use us because we have a proven track record of delivering consistently outstanding service provision for some of the world’s most reputable brands, who wouldn’t have anyone else but Moneypenny representing them.
Trusted by 75 of the Top 200 and four of the five Magic Circle firms
We offer something no other provider can replicate
Over a decade of sector experience
Working with law firms of all shapes and sizes for over 14 years.
95-strong specialist legal team
Many with previous secretary, conveyancer and paralegal experience.
Brilliant people superpowered by AI
AI tech that our empowers people to do amazing things.
Trusted by industry suppliers & experts
Including independent networks, professional bodies and leading software platforms.
A workplace culture like no other
Voted as a Great Place to Work by our own employees.
Endorsed by leading industry partners
Support for your in-house receptionists to ensure fast caller response times and no ring outs
You need: Overflow Call Support
Lunch times. Illness. Absence. Annual leave. For the times when your own capable team is unavailable, trust your receptionists here at Moneypenny to represent your firm and replicate the way you like to handle calls seamlessly.
Read use case:
Out-of-hours cover so you’re contactable around the clock
You need: 24/7 Call & Live Chat Provision
You can’t be there for your clients at all hours of the day and night, but we can. With our professional team of receptionists answering incoming calls and chats on your behalf, we’ll ensure you’re ‘open for business’ 24 hours a day, 365 days a year.
Read use case:
A chat facility to drive engagement & make your website work harder
You need: Managed Live Chat
Providing the complete online experience, our trained Live Chat agents are there to bring your website to life and support browsers by answering their questions in real time and helpfully guiding them to make an enquiry.
Read use case:
No ringing phones so your front of house team can work without distraction
You need: Fully Outsourced Switchboard
Give your front of house team one less thing to worry about with our dedicated receptionists managing your switchboard operation, seamlessly filtering and fielding calls to various office locations and individual employees.
Read use case:
In-depth lead qualification for a busier & healthier lead pipeline
You need: First Impressions Call & Chat Solution
Give your fee earners a regular stream of qualified leads ready to convert, with our team doing the time-consuming tasks of gathering detailed enquiry information, providing tailored quotes, booking appointments, taking payments and more.
There are more benefits to outsourcing
than you might think
With Moneypenny, there's so much more value to be had than meets the eye.
The immediate benefits
With our professional answering solutions in your corner, your firm will:
- Capture every new enquiry
- Guarantee exceptional client experience
- Support clients around the clock
- Facilitate hybrid working effectively
- Lower operating costs
- Ensure less 'noise' for your fee earners
- Be more agile in the face of fluctuating demand
The associated cost savings
Your Moneypenny Receptionists come with all the employment extras taken care of:
- Recruitment & training
- Engagement & wellbeing
- Rota management
- Absence & holiday cover
- Physical workspace & equipment
- Pension contribution
- Employee perks & benefits scheme
Our dedicated legal team knows what it takes to make a great first impression
Recruiting based on attitude means every receptionist who joins our team genuinely wants to make a difference - the rest, we can teach. Professional, knowledgeable and capable, our 95-strong specialist legal team collectively have decades of experience, from ex-paralegals and conveyancers to legal secretaries.
Connect your systems with ours for the ultimate solution
Supporting our highly-trained people is Moneypenny’s gold standard technology and integrations
with
the likes of Microsoft Teams, Calendly and recognised legal CMS software.
Combined, this
creates an exceptional and wholly unique service experience, ensuring the conversations we have
with
your clients are always natural and free-flowing so callers assume they’re talking to an
informed
and helpful member of your in-house team.
The role of AI across our business
Increasingly, our human-sounding AI Voice Agent makes light work of everyday calls, freeing our people to use their expertise and judgment on the more complex. Behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering conversations by surfacing key information faster and creating accurate summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this blend of brilliant people and smart AI delivers exceptional, on-brand experiences at every moment.
AI Voice Agent
Delivers consistent, emotionally intelligent responses at scale
KnowledgeBase
Surfaces key information instantly making every call faster and smoother
MessageMaker
Auto-drafts full and accurate summaries ready to be shared instantly
Real People + AI
Deliver seamless customer experiences for your business 24/7
Sign up for your no-obligation trial
Next steps:
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture