Call Handling Service | Moneypenny

Call Handling Service

A simplified answering solution for businesses who need straight message taking and call transfer

From just £49 per month, our brilliant team of PAs will answer your calls and either transfer them to you or send as a message immediately via email or text.

View pricing

Superpower your business with our Call Handling service

Focus on what you do best and work more effectively with the market leader representing you

Gain peace of mind knowing your calls are being taken care of by people trained to the highest standard

Improve service and avoid the cost of employing another team member with our award-winning provision

Find the right Moneypenny answering service for you

Telephone Answering ServiceCall Handling​
Call answered by
Your own Moneypenny PA​ supported by their small team
Next-available Moneypenny PA​
Call software used
Our in-house call management system
Our in-house call management system
Conversation style
Natural and free-flowing
Natural and free-flowing
Call answering ability
Use initiative combined with an extensive knowledgebase to handle callers according to their needs
Support callers by following a pre-agreed template provided by you
Action taken
Follow individual employee instructions and preferences
Follow universal setting chosen by you: all calls transferred, or messages taken (with a default reason for being unavailable)
Information captured​
Up to 5​ data fields (e.g. company name, email address, phone number etc.)
​Appointment booking, Microsoft Teams & CRM integrations available
Moneypenny app & portal access
Quote based on FREE trial
From £49 per month
View pricing
View pricing

Find out more about our Call Handling service today

Submit your details and we'll call you right back to discuss your requirements.​

No. of Employees:

Monthly Call Handling pricing plans available​

20 minutes included


Get started

50 minutes included


Get started

100 minutes included


Get started

150 minutes included


Get started

Need more than 250 minutes? Talk to us.

250 minutes included


Get started
All Call Handling plans include:
Quick and easy set-up
Brilliant UK-based people
Market-leading technology
Continuous account support
How it works
Calls answered
Your calls are answered between 9am - 5pm, Monday to Friday.
Information captured
Our brilliant team of PAs will greet callers in your company name and capture up to five pre-agreed data fields.
Action taken
Depending on the universal setting you've chosen, we either transfer all calls, or take messages (with a default reason why you're unavailable) and send them immediately via email or text. If transfer fails, a message will be taken and sent through to you.
Out of hours
Calls out of hours are sent to your personalised voicemail. 24/7 answering is available from an additional £35 per month (depending on minute plan).
Find out more

Call Handling FAQs

Ready to get started?

Complete the form or call us on 0333 202 1005 and you could be briefing us today.​

No. of Employees: