Time-saving chat support for FRETZIN, Inc.

Steve Fretzin, Owner, explains how Moneypenny's Live Chat solution has been key to boosting his website conversion rates.

When did you realize you needed support?

“The main difficulty I had was converting the web visitors that came through my site into valid leads, and the process of establishing whether they were likely to become a client took time. I heard about Moneypenny’s Live Chat service when their CEO of North America appeared on my podcast, and I knew I had to have it.”

What does good customer service look like?

“In my business, helping lawyers with their business development, timing is everything. It’s important that all of the information I need on a potential client is readily available, so I can get back to them quickly. This is what Moneypenny makes possible.”

How has Moneypenny changed your business?

“Having the trained professionals at Moneypenny manage chats on my website is critical to making a good first impression - they set me up for success! Their team prepares leads for me, and I’m able to read the entire chat conversation before calling the inquirer back. They’re always so helpful and interested in improving how they work for me and my clients.”

What are the key benefits?

“If you’re looking to identify who is browsing your site and convert more web traffic into leads, Moneypenny is the best game in town. They’ve not only helped with conversion rates, but they have also become an incredible resource that looks out for good connections that might help me further.”

Any advice for other businesses?

“I highly recommend Moneypenny! They’re a true strategic partner, not just a provider.”

Moneypenny provides:

Live Chat support

Busiest time of day is between:

4 - 5pm

Most support is needed on:


Steve Fretzin


Live Chat from Moneypenny sets me up for success

A trusted partner to businesses of all sizes

In exactly the same way as we do for thousands of clients - including leading law firms, realtors and home services - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.

Eagle Biosciences logo
The Federal Savings Bank logo
Keller Williams logo