Franchise Answering Services

Tailored services for the franchise industry

Our experienced receptionists provide seamless support where you need it most.

Virtual Receptionist Service

Virtual receptionists ready to answer the calls you can’t get to

Live Chat

Outsource some or all of your chats to trained agents

Working with

Venn Comm Shadow

Trusted by some of America's top franchise businesses

Robyn

Tailored support for franchise businesses

We work with franchises in many different ways. For some, we’re supporting the franchise head office and all or most of the franchise network. For others, we’re working directly with franchisees and helping them individually. Either way, the exceptional quality of our Live Answering and Live Chat services remains the same. We’re there to ensure you never miss a valuable lead and sound professional at all times.

Here’s what we can do:

Answer all calls or just those you’d otherwise miss when you’re on another call or unavailable

Make appointments on your behalf, qualify leads by capturing additional information from callers, dispatch emergency calls and more

Answer calls in both English and Spanish 24/7 so you’re covered around the clock

Manage live chat on your website whenever you need

Handle chats using auto-translate so we can interact with customers in 100+ languages

Solve your biggest business challenges

Reduce your operating costs

Move fixed costs to variable costs with our flexible contracting options

Scale instantly based on demand

Our support expands or contracts in real time to match the needs of your franchise

Improve the customer journey

We ensure all of your customer touchpoints are prompt, impressive and seamless

Free up internal resources

Give management back their time and repurpose staff to focus on more productive, business-critical duties

Gain an immediate business continuity plan

Meet agreed SLAs and gain peace of mind your franchise is protected against the unexpected

Virtual Receptionist Service

Ready and waiting to take your calls are your Virtual Receptionists. The front line for businesses just like yours, they know the industry inside out and understand the value in every call. Briefed by you, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your clients with every interaction.​

Maximize every
opportunity

Capture every lead by always being available

Stay
agile

Operate a seamless and efficient business while keeping overheads to an absolute minimum

Look more
professional

Smarten up your Virtual Receptionist Service and ensure outstanding service delivery​

Chat Auto

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximize every dollar you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest. ​

Get ahead of
competitors

41% of chats result in a new inquiry

Win new
customers faster

Proven to generate 6x more engagement with website visitors

Satisfy your
audience

Customers are increasingly expecting chat to be available on your website

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks. We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of virtual receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your Moneypenny Receptionist the keys to your business, we’ll treat it like our own and make you shine.

Moneypenny’s global HQ: the place all of our receptionists call home.

FAQs

Request pricing

Next steps:

  • Request pricing
  • Discuss your needs
  • Make an informed decision

You could be briefing us today.

Call 0333 009 8329.

No. of employees: