Answering Service
Real people & AI superpowering your conversations
As the world’s customer conversation experts, our unique blend of brilliant people and AI technology helps businesses like yours with the challenge of being there for customers, 24/7.
More than an answering service
Try Moneypenny free
Just some of the jobs we take care of
From quick queries to complex conversations, by voice or text, our people deliver so much more than your average receptionist:
The role of AI across our business
Increasingly, our human-sounding AI Voice Agent makes light work of everyday calls, freeing our people to use their expertise and judgment on the more complex. Behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering conversations by surfacing key information faster and creating accurate summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this blend of brilliant people and smart AI delivers exceptional, on-brand experiences at every moment.
AI Voice Agent
Delivers consistent, emotionally intelligent responses at scale
KnowledgeBase
Surfaces key information instantly making every call faster and smoother
MessageMaker
Auto-drafts full and accurate summaries ready to be shared instantly
Real People + AI
Deliver seamless customer experiences for your business 24/7
About us
Celebrating 25 years of excellence - most people in the UK have spoken to Moneypenny. Few realise it.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world's leading & most trusted outsourced communications partner
AI
applications built by us to superpower conversations
Collaborating with
