Moneypenny UK | The World's Leading Answering Service

Answering Service

Real people & AI superpowering your conversations

As the world’s customer conversation experts, our unique blend of brilliant people and AI technology helps businesses like yours with the challenge of being there for customers, 24/7.

Telephone Answering
AI Voice Agent
Trustpilot
Real people & AI superpowering your conversations

More than an answering service

Telephone Answering

Real people looking after calls exactly as if based in your business.

Key Features

  • Your own Moneypenny PA briefed by you
  • Tailored call answering instruction
  • Appointments booked into your diary

AI Voice Agent

Ultra realistic with the option to escalate to real people built in.

Key Features

  • Emotionally intelligent with smooth human-like flow
  • Industry-leading <500ms latency
  • Follows pre-agreed call flows to complete tasks

Outsourced Switchboard

Scalable receptionist resource managing and fielding calls 24/7, 365.

Key Features

  • Flexible overflow or fully outsourced provision
  • Instantly scalable 24/7 cover
  • Calls transferred wherever your team are working

Try Moneypenny free

No. of Employees:

Trusted by

Trustpilot
4.7

So much more than a receptionist

From quick queries through to the most complex and lengthy conversations, here are just some of the jobs we can do for you via voice or text:

Answer & transfer calls
Forward messages
Qualify enquiries
Take payments
Manage appointments
Update your system
Represent you 24/7
Handle FAQs
Professional receptionist with friendly smile

Where great conversations happen

The #1 provider now and always

As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.

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A unique culture built with heart

The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.

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Seamlessly integrated with AI

Unique technology that speeds up routing, surfaces insight, and helps us maximise every conversation on your behalf.

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Brilliant people you would hire yourself

Positive, capable individuals who care deeply and go further so your customers feel truly valued.

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The role of AI across our business

Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.

AI Voice Agent

Handles routine calls quickly, freeing people for complex queries

KnowledgeBase

Surfaces relevant client information instantly for faster, smarter responses

MessageMaker

Auto-drafts message summaries in real time, ready for review

Real People + AI

Deliver seamless, brand-right customer experiences at scale

We make global technology platforms accessible to your business

About us

Celebrating 25 years of excellence - most people in the UK have spoken to Moneypenny. Few realise it.

1000

members of our team voted us a Great Place to Work

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world's leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly around the clock in our UK head office

Collaborating with

Northern Powerhouse
Find out more

Try Moneypenny free

No. of Employees: