Health & Care Answering Services
Tailored services for the health & care sector
Our 30-strong team of dedicated health & care receptionists provide seamless support where you need it most
AI Voice Agent
Fully automated answering with optional escalation to real people
Proudly partnered with
Trusted by hundreds of health & care businesses like yours
From private hospitals and clinics to care homes and providers
The very best people to support your callers and website visitors
Rely on professional, UK-based receptionists from our specialist healthcare team
All familiar with industry terminology and experienced in handling sensitive enquiries
Capture every new patient enquiry
No more missed opportunities, and a better service experience
Be available around the clock
Supporting you 24/7, including out of hours, over weekends and bank holidays
Grow your business with scalable support
Helping you remain agile and manage costs with flexible support as and when you need it
Relieve the pressure on your core team
Working without distraction allows them to focus on providing exceptional care
Telephone Answering
Ready and waiting to answer your calls are your professional and discreet Moneypenny Receptionists superpowered by AI. The frontline for hundreds of businesses just like yours, and based within our specialist team, they know the health and care sectors inside out and understand the value in every call. Briefed by you on your business, they’ll get to know how you and your team like to work, answering calls exactly as if based at your premises and impressing your customers with every interaction.
Maximise every
opportunity
Capture every enquiry by always being available
Stay
agile
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Look more
professional
Smarten up your front of house and ensure outstanding service delivery
Live Chat
Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of
competitors
35% of chats resulting in a new enquiry
Win more new patients
Proven to generate 6x more engagement with website visitors
Satisfy your
audience
Browsers are increasingly expecting chat to be available on your website
AI Voice Agent
Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing and Data Collection, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
Get your quote from the UK’s #1 provider today
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
The role of AI across our business
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex queries
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless, brand-right customer experiences
at scale
Receive calls from us seamlessly into Microsoft Teams
Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.
Caller rings to speak to a member of your team
We answer
We read your Teams status to see if you're available
The call is seamlessly transferred
The home of passionate & can-do people
We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 50-strong healthcare team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.
Moneypenny's UK head office: the place all of our receptionists call home.
Integrated with all your favourite health & care software
Whether it’s your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier – or even direct links – we’ll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
FAQs
How will Moneypenny deal with members of our team if they're working remotely?
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
Am I tied into an ongoing contract?
How will you ensure our data is protected?
Does Moneypenny provide a 24-hour service?
How quickly can we be set up?
Can I integrate your service with other systems I use?
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
Get your quote today
You could be briefing your Moneypenny Receptionists today. Call 0333 009 8345.
Solutions for small & large businesses
24/7 provision available
Innovative tech for seamless working
Dedicated support for the health & care sectors