Large Business Answering Services
We’re obsessed with the detail, that’s what makes us different
Delivering brilliant outsourced customer communications on behalf of clients every time, is what we do. We offer full switchboard, live chat and customer service solutions; people & teams briefed by you to look after every interaction as if they were our own.
The world's leading outsourced communications provider
In the global outsourcing space, no one approaches 24/7 communications in the same way as Moneypenny. Our people enjoy an award-winning culture, which we invest in continuously so they’re inspired to exceed the expectations of our clients and their customers every single day. Similarly, our IT team is capable of creating bespoke integrations to ensure a seamless flow of information into your customer systems across multiple channels, supporting cutting-edge call routing, live chat, social media messaging & voice recognition technology. Choose to work with us as a large business and you’ll enjoy a tailor-made solution perfectly arranged to surpass your service and budget requirements.
Working with global technology brands
Outsourced Switchboard & Virtual Receptionist
We offer teams of dedicated Moneypenny Receptionists superpowered by AI technology. Choose a 100% people-based service, 100% digital, or something in-between. We will act as either overflow support for your in-house call handling team, or become your 24/7 fully outsourced switchboard provision.
Scalable support when you need it
Cover lunchtimes, staff holidays and sickness for less
Optimise your switchboard
Reduce call waiting times by supporting your in-house team when it's busy
Impress customers
Ensure consistently high service levels - day or night
Integrated with
Managed Live Chat
Live Chat is an exceptional tool that turns website visitors into customers. Our gold standard software can be used either by your in-house team, with chats overflowing to Moneypenny at busy times and out of hours; or as a fully outsourced service managed by us on your behalf.
Capture more leads
Get browsers to the right place, faster
Deliver better service, 24/7
Proven to generate 6x more engagement with website visitors
Improve team efficiency
Free up your team to deal with more complex leads
Bespoke Customer Teams
Create the ultimate service experience for your customers with the help of your very own engagement team based at Moneypenny. We give you individuals dedicated to your business, on hand to manage some or all of your communication channels 24/7. Benefit from the very latest in integrations, combined with exceptional people, hand-picked for the heart and warmth they’ll put into every conversation on your behalf.
Optimise your communications
With multi-layered support across phone, email, live chat, social media and more
Gain one reliable
team
We’ll match you with individuals who we know will complement your business
Impress
customers
Ensure consistently high service levels - day or night
AI Voice Agent
Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing and Data Collection, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
Get your quote from the UK’s #1 provider today
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Solve your biggest business challenges
Reduce your operating costs
Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand
Our support expands or contracts in real-time to match your business needs
Improve the customer journey
We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources
Give management back their time and repurpose staff to focus on more productive, business-critical duties
Gain an immediate business continuity plan
Meet agreed SLAs and gain peace of mind your business is protected against the unexpected
The role of AI across our business
Increasingly, our human-sounding AI Voice Agent makes light work of everyday calls, freeing our people to use their expertise and judgment on the more complex. Behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering conversations by surfacing key information faster and creating accurate summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this blend of brilliant people and smart AI delivers exceptional, on-brand experiences at every moment.
AI Voice Agent
Delivers consistent, emotionally intelligent responses at scale
KnowledgeBase
Surfaces key information instantly making every call faster and smoother
MessageMaker
Auto-drafts full and accurate summaries ready to be shared instantly
Real People + AI
Deliver seamless customer experiences for your business 24/7
Receive calls from us seamlessly into Microsoft Teams
Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.
Caller rings to speak to a member of your team
We answer
We read your Teams status to see if you're available
The call is seamlessly transferred
Benefit from the very latest technology
Kora, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.
World-class
capabilities
The latest customer contact innovations for you to enjoy without any investment
Unique call managment software
All developed in-house to block cold callers and recognise VIP & repeat customers
Powerful AI
applications
To greet callers, qualify leads and transfer calls with 24/7 speed and accuracy
Online
portal
Audit a goldmine of management information to help improve your customer journey
About us
Celebrating 25 years of excellence - most people in the UK have spoken to Moneypenny. Few realise it.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world's leading & most trusted outsourced communications partner
AI
applications built by us to superpower conversations
Collaborating with
Get your quote from the UK’s #1 provider today
Next steps:
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture