About Us
Where great conversations happen
Businesses who put customers first trust Moneypenny to deliver seamless, professional conversations on their behalf.
Making businesses more available to the people who matter most
Whether you’re an international business or a one-man band, it’s the details that make the difference - that separate the successes from the failures - and nowhere more so than in your communications. Moneypenny is the #1 outsourced provider of brilliant customer conversations for tens of thousands of businesses of every size, and we get it: letting someone else represent your brand is hard. That’s why we put trust at the heart of everything we do. What began in 2000 as a single, dedicated PA (who’s still with us today) looking after calls, is now a 1,000-strong team blended perfectly with proprietary AI to superpower conversations at scale, from our UK headquarters in Wrexham, North Wales and US headquarters in Atlanta, Georgia.
We've perfected the art of giving businesses brilliant people and AI to superpower their customer conversations.
The reality is, most people have spoken to Moneypenny. Few realise it.
Our provision is revolutionising the way businesses talk to customers, so they keep coming back.
When you lend us the keys to your business, you can be sure we will treat it like our own.
“As a people-first business, we’re harnessing AI to enhance what our team is able to do for our clients. What lies ahead is incredible and exciting for us all.”
Jesper With-Fogstrup
Group CEO
The role of AI across our business
Increasingly, our human-sounding AI Voice Agent makes light work of everyday calls, freeing our people to use their expertise and judgment on the more complex. Behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering conversations by surfacing key information faster and creating accurate summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this blend of brilliant people and smart AI delivers exceptional, on-brand experiences at every moment.
AI Voice Agent
Delivers consistent, emotionally intelligent responses at scale
KnowledgeBase
Surfaces key information instantly making every call faster and smoother
MessageMaker
Auto-drafts full and accurate summaries ready to be shared instantly
Real People + AI
Deliver seamless customer experiences for your business 24/7
Our stunning home
A state-of-the-art building that inspires our people to deliver excellence.
ESG: doing the right thing
Like many other businesses, Environmental, Social, and Governance (ESG) are a widely held set of standards that we use as a framework to improve our business:
We promise:
And lots more.
E
Environmental
Minimising the impact of our business on the environment
S
Social
Nurturing a unique workplace culture of happiness
G
Governance
Maintaining a comprehensive suite of governance policies
We promise:
And lots more.